Anthracite Design Lab  ·  Effective date: August 13, 2026

Because most of what we make is custom, personalized, or built to order, our refund policy works a little differently than a typical retail store. Please read this policy before placing an order. If anything here is unclear, contact us at info@anthracitedesignlab.com before you order and we’re happy to explain.

1. Custom & Personalized Orders

The majority of our products — laser engraving, CNC-fabricated pieces, custom woodworking, and furniture restoration — are made or personalized specifically for you after you order.

Because of this, custom and personalized orders are final sale and not eligible for refund or exchange once production has begun, except as described in Section 3 (Damaged, Defective, or Incorrect Items) below. This includes, but isn’t limited to, orders with customer-supplied names, text, logos, dimensions, wood/material selections, or finish choices.

If you need to cancel or change a custom order, contact us as soon as possible. We can cancel or modify an order only if production has not yet started; once a piece is cut, engraved, or otherwise in progress, it can no longer be cancelled or changed.

2. Ready-Made / Stock Items

For any non-personalized, ready-made items purchased through our online shop, we accept returns within 14 days of delivery, provided the item is unused, unaltered, and in its original condition and packaging.

• The buyer is responsible for return shipping costs, unless the return is due to our error (see Section 3).
• Refunds for approved stock-item returns are issued to the original payment method once we’ve received and inspected the returned item.
• Original shipping charges are non-refundable, except where the return is due to our error.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered (for example, incorrect engraving text due to our error, or a manufacturing defect), we will make it right at no cost to you — through a replacement, repair, or full refund, at your choice where reasonably possible.

To request this, contact us within 7 days of delivery at info@anthracitedesignlab.com with:

• Your order number
• A description of the issue
• Clear photos of the item (and packaging, if damage occurred in shipping)

We may ask for the item to be returned to us; if so, we’ll cover the return shipping cost in these cases.

This section does not cover natural material variation. Wood grain, color, and figure vary piece to piece, and small variations from a reference photo are expected and are not considered a defect. Section 6 has more detail.

4. Order Cancellations

• Custom/personalized orders: cancellable only before production begins. Contact us immediately if you need to cancel — we’ll do our best to catch it in time, but can’t guarantee cancellation once a piece is in production.
• Stock item orders: cancellable any time before the order ships, for a full refund.

5. How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer’s processing times. Any applicable sales tax is refunded proportionally to the refunded amount.

6. Natural Material Variation

Wood, in particular, is a natural material — grain pattern, color, and small imperfections vary from piece to piece and will not exactly match a reference photo, sample, or another customer’s piece. This natural variation is part of working in real wood and is not treated as a defect for refund purposes. If you have specific expectations about grain or color for a custom piece, let us know before we begin and we’ll do our best to accommodate.

7. Furniture Restoration Projects

Restoration work is quoted and approved on a per-project basis before work begins. Because restoration involves an existing piece the customer already owns, restoration projects are not eligible for refund once work has begun, except where the completed work does not match what was agreed upon in the project quote/approval. Any concerns should be raised before the item is picked up or returned to you, so we can address them directly.

8. Questions

If you have any questions about an order, a return, or this policy, reach out any time:

Anthracite Design Lab

Email: info@anthracitedesignlab.com

Phone: 1 (431) 441-5790

Website: www.anthracitedesignlab.com

This policy may be updated from time to time; the version posted on our website at the time of your order governs that order.